Client Information 4

• Client Information
• System Requirements
• Mobile Devices
• Proxy

Login Related 3

• Login Inquiry
• SSO Access
• SSO | Email Does Not Match

Account Related 7

• Locked Account
• Email Does Not Match
• No Account | More Information Needed
• SBA Employee | Account Information Incorrect
• SBA Employee | Denied/Inactive

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Basic Support 1

• Additional Resources

Training Related 7

• WBT
• ILT/VILT
• SF-182
• Certificates
• Course Pending Evaluation

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Specific Training 3

• Annual Mandatory Training Curriculum
• CSAT Training
• Initial Basic Ethics

Supervisor/Manager 1

• How Do I View My Team's Elements

Performance Management 6

• Terms to Know
• How to Create a Goal?
• How to Cancel a Goal?
• Can I Delete a Goal?
• Move a Goal From the Previous Year to the Current

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Ticket Processing 10

• Account Related
• Course Completion Requests
• SF-182
• Performance Review
• ILT/VILT

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