Support Category: Account Related >> No Account, Account Related >> Inactive Account (select applicable)​​


Specialist Notes:


IMPORTANT!


The administrators have advised these requests should come directly from the employee’s supervisor for timely processing. Kindly provide the user with below SR.


Standard Response:


Thank you for contacting Small Business Administration TMC End-User Support!


To ensure timely processing, requests for TMC account creation or reactivation must be submitted by your supervisor. Please ask your supervisor to submit the request to HR4U@sba.gov. Once they receive the request from your supervisor, they will process the account action as appropriate


The Supervisor should include the following information with each request:

  • Request type: account creation, reactivation, or deactivation
  • Employee’s full name
  • Employee’s last hire date
  • Current supervisor’s name
  • Program office or division
  • Any other relevant account information


Should you have any questions or require assistance with another issue, please let us know.